
FREQUENTLY ASKED QUESTIONS
THINK OUTSIDE THE GLOBE
General Questions
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What is Astronaut Kingdom?
Astronaut Kingdom is an online store offering out-of-this-world products for kids, teenagers, and families, focusing on space-themed collections like ambient lighting, party supplies, and unique gift-ready items.
Who is Astronaut Kingdom for?
Our collections are curated for parents, children, and especially teenagers who love space and celestial themes.
Do you have a physical store?
We operate entirely online to bring the best products directly to your door!
Can I place an order via the phone or on your social media platforms?
Currently we only accept transactions made on our official website. Checkout securely with platforms such as VISA, MasterCard & Paypal etc.
The product seems to be different from the pictures, why is that?
Whether our product is handmade or machine crafted, it is reasonable to anticipate minor variations in each item produced. While digital enhancements may be employed to augment product aesthetics, it should be noted that the inherent colors or textures of materials such as acrylic, resin or those created with 3D printing technology will exhibit inherent variances with each production iteration.
When will a sold out product be restocked?
Please feel free to contact us regarding your desired product, even if it is currently out of stock. We anticipate restocking certain products sooner than expected, and our inventory status may not always reflect real-time updates. By reaching out to us, we can provide you with the most up-to-date information on availability and ensure a prompt notification when your desired product is back in stock.
How can I contact customer support?
You can email us at info@astronautkingdom.com. We typically respond within 24 hours!
Shipping & Delivery
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How will my order be shipped?
Your parcel will arrive via reliable couriers like Australia Post or trusted international carriers, depending on the supplierâs location. Each order is carefully packed to ensure it lands safely.
How long will my order take to arrive?
Delivery times vary based on our trusted suppliersâexpect 5-14 business days for most items to reach Australian doorsteps. We partner with global suppliers to bring you exclusive cosmic treasures, so timing depends on their location.
Why do delivery times differ between products?
We source from multiple suppliers worldwide to offer unique, astronaut-inspired items you wonât find on local shelves. This means some parcels may arrive faster (5-7 days) while others take a bit longer (10-14 days).
Can I track my order?
Absolutelyâonce dispatched, youâll receive a tracking link via email to follow your cosmic haul every step of the way.
Do you ship outside Australia?
For now, weâre focused on delivering stellar experiences to Aussie families. Stay tunedâgalactic expansion might be on the horizon!
What if my order arrives late?
Delays are rare, but if your parcelâs overdue, contact us within 30 days of purchase. Weâll chase it down or make it right with a refund or replacement!
Will my items arrive together?
Because we work with multiple suppliers, items may ship separately. This ensures you get the freshest stock and rare finds, even if it means staggered arrivals.
What happens if my parcel is lost?
If your order vanishes into orbit, weâve got you coveredâreach out within 30 days, and weâll replace or refund it, no hassle.
Why choose global shipping over local?
Local shelves canât compete with our curated, astronaut-themed range. By sourcing globally, we deliver exclusive products that spark kidsâ imaginationsâworth the wait!
Orders & Payments
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How do I place an order?
Simpleâbrowse, add to cart, and checkout with ease. Your cosmic haul is just a few clicks away!
What payment methods do you accept?
Weâve got you covered with PayPal, MasterCard, VISA, AMEX, Google Pay, Apple Pay, and ShopPayâsecure and seamless every time!
Is my payment information safe?
Yes, our Shopify platform uses top-tier encryption to protect your detailsâshop with total confidence!
Can I cancel my order?
If it hasnât shipped yet, yesâjust email us within 24 hours, and weâll halt the launch sequence!
What if I need to change my order?
Contact us ASAP post-purchase. If itâs pre-dispatch, weâll adjust itâno stress!
Why are your prices so competitive?
Global sourcing cuts out middlemen, letting us offer premium products at prices local stores canât match!
Whatâs the return process?
Easyânotify us within 30 days, ship it back (unused), and weâll refund or replace it promptly!
What if a product doesnât meet expectations?
Not thrilled? Return it within 30 days for a full refund or exchangeâyour satisfaction fuels our mission!
What happens if I receive a damaged or incorrect item?
Snap a photo, send it our way within 7 days, and weâll replace it free of charge!
Can I buy now, pay later?
Yes, ShopPay offers installment options at checkoutâenjoy now, pay over time!
Product & Quality
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What makes your products unique?
We scour the globe for astronaut-inspired gear you wonât find in typical storesâthink galaxy projectors, cosmic knapsacks, and mystery surprises designed to delight kids.
Are these items safe for children?
Every product meets strict safety standards, crafted with kids in mindâdurable, non-toxic, and built for endless adventures.
Why should I trust your quality?
We hand-pick suppliers with proven track records, ensuring every itemâfrom plushies to lightingâmeets our high standards for Aussie families.
Whatâs the deal with Mystery Orbit?
Itâs a curated surprise! We turn random supplier styles into an exciting experienceâexclusive erasers, plushies, and more at unbeatable value!