
FREQUENTLY ASKED QUESTIONS
THINK OUTSIDE THE GLOBE
General Questions
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What is Astronaut Kingdom?
Astronaut Kingdom is an online store offering out-of-this-world products for kids, teenagers, and families, focusing on space-themed collections like ambient lighting, party supplies, and unique gift-ready items.
Who is Astronaut Kingdom for?
Our collections are curated for parents, children, and especially teenagers who love space and celestial themes.
Do you have a physical store?
We operate entirely online to bring the best products directly to your door!
Can I place an order via the phone or on your social media platforms?
Currently we only accept transactions made on our official website. Checkout securely with platforms such as VISA, MasterCard & Paypal etc.
The product seems to be different from the pictures, why is that?
Whether our product is handmade or machine crafted, it is reasonable to anticipate minor variations in each item produced. While digital enhancements may be employed to augment product aesthetics, it should be noted that the inherent colors or textures of materials such as acrylic, resin or those created with 3D printing technology will exhibit inherent variances with each production iteration.
When will a sold out product be restocked?
Please feel free to contact us regarding your desired product, even if it is currently out of stock. We anticipate restocking certain products sooner than expected, and our inventory status may not always reflect real-time updates. By reaching out to us, we can provide you with the most up-to-date information on availability and ensure a prompt notification when your desired product is back in stock.
How can I contact customer support?
You can email us at info@astronautkingdom.com. We typically respond within 24 hours!
Shipping & Delivery
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How will my order be shipped?
Your parcel will arrive via reliable couriers like Australia Post or trusted international carriers, depending on the supplierās location. Each order is carefully packed to ensure it lands safely.
How long will my order take to arrive?
Delivery times vary based on our trusted suppliersāexpect 5-14 business days for most items to reach Australian doorsteps. We partner with global suppliers to bring you exclusive cosmic treasures, so timing depends on their location.
Why do delivery times differ between products?
We source from multiple suppliers worldwide to offer unique, astronaut-inspired items you wonāt find on local shelves. This means some parcels may arrive faster (5-7 days) while others take a bit longer (10-14 days).
Can I track my order?
Absolutelyāonce dispatched, youāll receive a tracking link via email to follow your cosmic haul every step of the way.
Do you ship outside Australia?
For now, weāre focused on delivering stellar experiences to Aussie families. Stay tunedāgalactic expansion might be on the horizon!
What if my order arrives late?
Delays are rare, but if your parcelās overdue, contact us within 30 days of purchase. Weāll chase it down or make it right with a refund or replacement!
Will my items arrive together?
Because we work with multiple suppliers, items may ship separately. This ensures you get the freshest stock and rare finds, even if it means staggered arrivals.
What happens if my parcel is lost?
If your order vanishes into orbit, weāve got you coveredāreach out within 30 days, and weāll replace or refund it, no hassle.
Why choose global shipping over local?
Local shelves canāt compete with our curated, astronaut-themed range. By sourcing globally, we deliver exclusive products that spark kidsā imaginationsāworth the wait!
Orders & Payments
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How do I place an order?
Simpleābrowse, add to cart, and checkout with ease. Your cosmic haul is just a few clicks away!
What payment methods do you accept?
Weāve got you covered with PayPal, MasterCard, VISA, AMEX, Google Pay, Apple Pay, and ShopPayāsecure and seamless every time!
Is my payment information safe?
Yes, our Shopify platform uses top-tier encryption to protect your detailsāshop with total confidence!
Can I cancel my order?
If it hasnāt shipped yet, yesājust email us within 24 hours, and weāll halt the launch sequence!
What if I need to change my order?
Contact us ASAP post-purchase. If itās pre-dispatch, weāll adjust itāno stress!
Why are your prices so competitive?
Global sourcing cuts out middlemen, letting us offer premium products at prices local stores canāt match!
Whatās the return process?
Easyānotify us within 30 days, ship it back (unused), and weāll refund or replace it promptly!
What if a product doesnāt meet expectations?
Not thrilled? Return it within 30 days for a full refund or exchangeāyour satisfaction fuels our mission!
What happens if I receive a damaged or incorrect item?
Snap a photo, send it our way within 7 days, and weāll replace it free of charge!
Can I buy now, pay later?
Yes, ShopPay offers installment options at checkoutāenjoy now, pay over time!
Product & Quality
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What makes your products unique?
We scour the globe for astronaut-inspired gear you wonāt find in typical storesāthink galaxy projectors, cosmic knapsacks, and mystery surprises designed to delight kids.
Are these items safe for children?
Every product meets strict safety standards, crafted with kids in mindādurable, non-toxic, and built for endless adventures.
Why should I trust your quality?
We hand-pick suppliers with proven track records, ensuring every itemāfrom plushies to lightingāmeets our high standards for Aussie families.
Whatās the deal with Mystery Orbit?
Itās a curated surprise! We turn random supplier styles into an exciting experienceāexclusive erasers, plushies, and more at unbeatable value!