General Questions

What is Astronaut Kingdom?

Astronaut Kingdom is an online store offering out-of-this-world products for kids, teenagers, and families, focusing on space-themed collections like ambient lighting, party supplies, and unique gift-ready items.

Who is Astronaut Kingdom for?

Our collections are curated for parents, children, and especially teenagers who love space and celestial themes.

Do you have a physical store?

We operate entirely online to bring the best products directly to your door!

Can I place an order via the phone or on your social media platforms?

Currently we only accept transactions made on our official website. Checkout securely with platforms such as VISA, MasterCard & Paypal etc.

The product seems to be different from the pictures, why is that?

Whether our product is handmade or machine crafted, it is reasonable to anticipate minor variations in each item produced. While digital enhancements may be employed to augment product aesthetics, it should be noted that the inherent colors or textures of materials such as acrylic, resin or those created with 3D printing technology will exhibit inherent variances with each production iteration.

I ordered several products but have not received all of them, why is that?

Please be aware that our products may be sourced from multiple suppliers, which can result in staggered delivery dates.

When will a sold out product be restocked?

Please feel free to contact us regarding your desired product, even if it is currently out of stock. We anticipate restocking certain products sooner than expected, and our inventory status may not always reflect real-time updates. By reaching out to us, we can provide you with the most up-to-date information on availability and ensure a prompt notification when your desired product is back in stock.

How can I contact customer support?

You can email us at info@astronautkingdom.com. We typically respond within 24 hours!

Shipping & Delivery

When will my order be shipped out?

Following a successful payment, the item(s) you ordered will be dispatched within a timeframe of 24 to 48 hours. It is important to keep in mind that the tracking number may take additional time to be generated.

Where can I track my order?

After dispatch, you'll receive a tracking link via email to follow your order's progress. But you may also use the order tracker link located on the bottom of our website!

Orders & Returns

Can I change or cancel my order?

If your order hasnā€™t been processed, contact us within 12 hours, and weā€™ll do our best to modify or cancel it.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original condition.

How do I initiate a return?

Please email us with your order number and reason for return to start the process.

What happens if I receive a damaged or incorrect item?

If thereā€™s an issue with your order, contact us with photos of the item, and weā€™ll arrange a replacement or refund.